FAQ’s

United Kingdom

Royal Mail Tracked 24	1-2 Working Days	£4.99
Royal Mail Tracked 48	2-3 Working Days	£3.99
Royal Mail Special Delivery	Next Working Day Before 1pm	£9.99
Click & Collect	Please contact us to arrange a mutually convenient time for collection.	FREE

 

Delivery: We aim to dispatch your order within 24 hours Monday - Saturday, orders placed after 3pm on a Saturday will be dispatched on Monday. Orders placed over a bank holiday weekend will be dispatched the next working day.

Once your order has been dispatched, you will receive tracking information via the email address you provided when placing your order so you can follow the progress of your delivery.

We are not responsible for any delays whilst your order is in transit, there may be seasonal and Covid related delays. If your order still hasn't arrived after 10 working days please contact us on info@oscarandme.co.uk so we can follow up with Royal Mail.

 

Click & Collect: We aim to have your click and collect order ready within an hour (during shop opening times). When your order is ready to be collected, you will receive an email via the email address you provided at checkout letting you know that your order is ready for collection. Orders placed after 4pm on a Saturday will be ready for collection Monday morning. 

Once you have received this email please aim to collect your order from the shop within 72 hours (during shop opening hours). If you are unable to make it to the shop during these times, please call or email us to arrange a mutually convenient time for collection.

Please have your order number to hand to ensure a quick and easy transaction. 

 

Currently we only ship within the UK. We apologise for any inconvenience caused. 

Opening Times:

(from 1st April 2024) Monday: 09:30am - 3:00pm Tuesday: 09:30am - 3:00pm Wednesday: 09:30am - 3:00pm Thursday: 09:30am - 3:00pm Friday: 10:00am - 5:00pm Saturday: 10:00am - 5:00pm Sunday: 11am - 4:00pm

Christmas & New Year 2024 Tuesday 24th Dec: 11am - 4pm Wednesday 25th Dec: CLOSED Thursday 26th Dec: CLOSED Friday 27th Dec: 10am - 5pm Saturday 28th Dec: 10am - 5pm Sunday 29th Dec: 11am - 4pm Monday 30th Dec: 11am - 4pm Tuesday 31st Dec: 11am - 4pm Wednesday 1st Jan: CLOSED Regular opening hours resume from Thursday 2nd Jan

 

Find us:

Chapel House  Digbeth Street  Stow-on-the-Wold  Cheltenham  Gloucestershire   GL54 1BN   info@oscarandme.co.uk 01451 831479

what3words address: ///narrowest.spicy.angers

 
Google Maps

Opening Times:

(from 1st April 2024) Monday: 09:30am - 3:00pm Tuesday: 09:30am - 3:00pm Wednesday: 09:30am - 3:00pm Thursday: 09:30am - 3:00pm Friday: 10:00am - 5:00pm Saturday: 10:00am - 5:00pm Sunday: 11am - 4:00pm

Christmas & New Year 2024 Tuesday 24th Dec: 11am - 4pm Wednesday 25th Dec: CLOSED Thursday 26th Dec: CLOSED Friday 27th Dec: 10am - 5pm Saturday 28th Dec: 10am - 5pm Sunday 29th Dec: 11am - 4pm Monday 30th Dec: 11am - 4pm Tuesday 31st Dec: 11am - 4pm Wednesday 1st Jan: CLOSED Regular opening hours resume from Thursday 2nd Jan

 

Find us:

Chapel House  Digbeth Street  Stow-on-the-Wold  Cheltenham  Gloucestershire   GL54 1BN   info@oscarandme.co.uk 01451 831479

what3words address: ///narrowest.spicy.angers

 
Google Maps

We're sorry you're not happy with your item. Returns are simple, you can either; bring your item back to the shop or post it back to us.

All items must be in brand new condition with the tags still attached. Please ensure you let us know your order number and reason for return so we can process your refund as quickly as possible. Full terms and conditions can be found here: terms & conditions